Refund policy
Return & Exchange Policy
Thank you for shopping with Southern Waters Boutique! 🤎 We appreciate your support and want you to love every piece you purchase from us.
Returns & Store Credit
At Southern Waters Boutique, we offer store credit instead of refunds for eligible returns. We want you to have the opportunity to find something else you absolutely love!
- Return Window: Eligible items must be returned within 7 days of delivery.
- Store Credit Only: Approved returns will receive store credit for the eligible purchase amount. Original shipping charges are nonrefundable, except where required by law.
- Item Condition: Items must be unworn, unwashed, unused, and returned in their original condition with all tags attached.
- Final Sale Items: All sale items, clearance items, accessories, jewelry, bodysuits, intimates, and items marked “Final Sale” cannot be returned or exchanged, except where required by law.
- Shipping Costs: Customers are responsible for return shipping costs unless the item is defective, incorrect, or applicable law requires otherwise.
- Processing Time: Please allow 5–7 business days after we receive your return to process your store credit.
Exchanges
Need a different size or style? We are happy to help! Exchanges are subject to product availability. If your preferred item is unavailable, an eligible return may be issued as store credit.
Damaged or Incorrect Items
We want you to receive your order in excellent condition! If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item. We will work with you to resolve the issue.
How to Start a Return
Please contact Southern Waters Boutique through our website or designated customer service email with your order number and the reason for your return. Please wait for return instructions before mailing any items back.